Refund policy

Refund & Cancellation Policy

1. Cancellations

• You can cancel your order within 24 hours of placing it by emailing us at info.nivadesigns@gmail.com with your order number.
• We'll refund the full amount, no questions asked.

2. Damaged items

• If your item arrives broken, email us at info.nivadesigns@gmail.com within 24 hours of receiving your parcel with:
  • your order number
  • a video showing the broken item
• Once we've reviewed it, we'll refund the broken item in full. You don't need to send it back.

3. Change of mind

• We don't accept returns or exchanges for change of mind, such as a different colour or design.
• If you're unsure about a colour or variant, please message us before placing your order and we'll happily help you choose.

4. Custom orders

• Custom orders are made specially for you and are non-refundable, except when they arrive damaged (see section 2).

5. Returns

• Where a return is agreed with us, we'll share the return address by email.
• Items must be unused and in their original packaging.

6. How refunds are paid

• Approved refunds go to your original payment method via Razorpay within 5–7 business days.

Questions? Email info.nivadesigns@gmail.com or WhatsApp +91-8956672818.