Shipping policy

Shipping Policy

1. Dispatch

• Every order is packed and dispatched from Pune within 48 hours of being placed (business days).
• Orders ship via DTDC or Delhivery.

2. Delivery time

• Delivery usually takes 5–10 business days depending on your location.
• Occasionally weather or courier issues cause delays that are beyond our control. If that happens, we'll keep you updated.

3. Shipping charges

• Free shipping on orders of ₹369 and above.
• A flat ₹40 on orders below ₹369, shown upfront before you pay.

4. Where we ship

• We deliver across India.
• If your pin code turns out not to be serviceable by our couriers, we'll refund your order in full.

5. Tracking

• Once your order ships, we'll email you the tracking details. We never send tracking by SMS.
• That means gift orders stay a surprise, even if you've used the recipient's phone number.

6. Gift-ready parcels

• We don't include an invoice or any price details in the parcel, so every order is ready to gift.

7. Prepaid orders only

• We don't offer cash on delivery. Every buddy is made in small batches in our Pune studio, and prepaid orders help us keep prices fair and dispatch quickly.
• Prepaid orders also mean fewer cancelled and refused parcels, so less waste.
• Payments are handled securely by Razorpay: UPI, cards, net banking and wallets.

8. Wrong address or failed delivery

• Please double-check your address and phone number at checkout.
• If a parcel comes back to us because the address was wrong or delivery failed, we'll refund your order minus ₹50 to cover the courier charges partially.

9. Lost in transit

• If a parcel goes missing in transit, we'll work with you directly. Depending on what you prefer, we'll resend it or refund it.

Questions? Email info.nivadesigns@gmail.com or WhatsApp +91-8956672818.