Terms of service

Terms of Service

1. About us

  • thenivastore.com is run by Niva Designs, a proprietorship based in Pune, India. In these terms, "we", "us" and "The Niva Store" mean Niva Designs.
  • By using this website or placing an order, you agree to these terms.

2. General

  • You must be at least 18, or use the site with a parent's or guardian's permission.
  • We may update these terms from time to time. The version published here applies to your order.

3. Our products

  • Every product is 3D-printed in small batches in Pune from PLA, a plant-based bioplastic.
  • Because each piece is printed layer by layer, small variations in colour, texture and fine layer lines are normal. They're part of the craft, not defects.
  • Product photos are as accurate as we can make them, but colours may look slightly different on different screens.

4. Care and safety

  • PLA can soften or warp in high heat. Keep your buddies away from car dashboards, direct summer sun, hot water and other heat sources.
  • Our keychains, pocket buddies and desk buddies are collectibles and decor, not toys. They contain small parts and aren't suitable for children under 3.

5. Orders and pricing

  • Prices and availability may change without notice.
  • If a product is listed at a clearly wrong price because of an error, we may cancel the order and refund you in full.
  • We may limit or cancel orders if we suspect fraudulent or unauthorised activity.

6. Offers and discounts

  • Offers such as Desk Squad (any 3 desk buddies for ₹899) and Minis (any 3 keychains or pocket buddies for ₹499) are applied automatically in your cart.
  • FLAT 10% off on orders of ₹2,500 and above doesn't combine with other offers. When more than one could apply, you automatically get whichever saves you more.
  • Bulk orders: for orders of 15 or more units, please contact us for bulk pricing.
  • We may change or end any offer at any time. Changes don't affect orders already placed.

7. Custom orders

  • Custom colours need a minimum of 4 units per colour. We'll share a quote before we start.
  • Once production begins, custom orders are final, unless they arrive damaged (see our Refund policy).

8. Shipping, cancellations and refunds

9. Payments

  • Payments are processed securely through Razorpay. We don't store your card or bank details.
  • All orders are prepaid; we don't offer cash on delivery.

10. Reviews and photos

  • When you post a review or share photos of your order, you allow us to show them on our website and social media, credited to you.

11. Intellectual property

  • All designs, photos and content on this site belong to us or are used with permission. Please don't copy or reproduce them without our consent.

12. Limitation of liability

  • We aren't liable for indirect or consequential losses arising from the use of our products.
  • Our total liability for any order is limited to the amount you paid for it.

13. Governing law

  • These terms are governed by the laws of India. Any disputes will be handled by the courts in Pune, Maharashtra.

14. Contact